Our response to COVID-19

We’re dedicated to providing counseling services to you through the disruptions caused by the COVID-19 virus. We’ll get through this together. Though our physical office is closed until further notice, we’re continuing through a different format.

Current clients: We are offering all of our current clients the option to continue their counseling online, through a video service (“telehealth”). If you and your counselor agree that these services will work for you, then we are committed to making it happen.

New clients: We are accepting new clients for online therapy! Contact us and see below for more information.

If you want to start online therapy with us, via video, then here is our plan:

  1. We need you to sign the Telemental Health Services Informed Consent form, at this link. Alternatively, we have this same form embedded in our own website, here.
  2. Once you’ve signed the consent form, and your counselor has contacted you about your appointment time, then you’ll start or resume services with us online. It really is that simple!
  3. As you prepare for online therapy as a client, here is a really helpful link describing in detail how to prepare for a session in this format.

If you do not have access to the internet, we may be able to set up phone sessions with you, but it is likely that those sessions will not be covered by your insurance as most insurances only cover video sessions. In that case, your counselor will talk to you about the fee for that service. Insurance rules have been changing around telehealth in the last week due to COVID-19 and may continue to change. For now, we have the following insurances have confirmed that they are set to cover telehealth services (with some rules and restrictions):
….Blue Cross Blue Shield/Regence
….Kaiser Permanente
….YCCO/OHP
We are currently looking into Aetna and Moda insurances to see if they cover telehealth and under what circumstances. While we can’t guarantee that your insurance will pay for services, we can bill your insurance if you have current coverage. Copays and private pay fees will remain the same unless we notify you otherwise as we get new information from insurances, or if your plan/coverage changes.

Despite not being in our office, our staff is still dedicated to continuing to serve your needs. Our in-person services will resume as soon as we are able. If you lack internet service, please call our office and we will talk about your options.

We’re all in this together—and we’re going to support you during this transition. This is a stressful time for everyone, but we hold out hope nonetheless that positive things can happen in our lives, even in the midst of a struggle.

With hope,

Susan M. Doak, LPC
Practice Owner
Newberg Counseling & Wellness

Photos: Susan Doak, LPC, in her in-person office and in her online therapy office

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Online Counseling
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