Our response to COVID-19

May 19, 2021 update: A mask is still required for staff and clients in this health care office despite recent mask mandate changes elsewhere. Thank you for your cooperation as we cooperate with the Oregon Health Authority (https://govstatus.egov.com/OR-OHA-COVID-19). If you cannot comply with this mask requirement, you will be asked to switch over to a telehealth appointment at a rescheduled time.

We’re dedicated to providing counseling services to you despite the disruptions caused by the COVID-19 pandemic. With minimal disruptions to treatment, we’ve continued to work with our clients via video sessions and have taken on many new clients in this format as well.

Our current procedure: For most cases, all current and new clients are seeing their therapists through an online therapy or video format. We are preparing to see clients again in person, in accordance with all state health guidelines; however, for now, we continue to use the video format for all who can be accommodated that way to do our part to reduce the spread of COVID 19. Please see our procedures for resuming in-person services page for details.

Here is a three-minute video explaining how online therapy works!

If you want to start online therapy with us, via video, then here is our plan:

  1. Every therapist at Newberg Counseling & Wellness has had training in the best practices for online therapy. We have received positive feedback from our clients that the course of their therapy has been steady and uninterrupted. Some of our clients have even reported that they plan to stay with the online therapy format once the pandemic is over because it is equally effective and more convenient for them.
  2. To book a new client appointment: Call our office at 503-994-8424 or email us at office@newbergcounselingandwellness.com. Our friendly staff will guide you through the process of checking insurance, scheduling, collecting important information and sending you online forms.
  3. Current clients, if you have been seen in person in the past an are needing to be seen via online therapy now: You’ll need to fill out the Telemental Health Services Informed Consent form before you can meet with your counselor online. Call our office and we can set you up online with all of the forms and info you need to get started. It’s really is that simple!
  4. As you prepare for online therapy as a client, here is a really helpful link describing in detail how to prepare for a session in this format.

If you do not have access to a reliable internet connection, we may be able to set up phone sessions with you or we can discuss other treatment options with you. For now, the following insurances have confirmed that they are set to cover telehealth services (with some rules and restrictions):
….Blue Cross Blue Shield/Regence, Aetna, MODA, Pacific Source, OHP via YCCO (Phone and video sessions covered)
….Kaiser Permanente (Video sessions only, phone sessions not covered)

While we can’t guarantee that your insurance will pay for services, we can bill your insurance if you have current coverage. Copays and private pay fees will remain the same unless we notify you otherwise as we get new information from insurances, or if your plan/coverage changes.

We’re all in this together—and we’re going to support you during this transition. This is a stressful time for everyone, but we hold out hope nonetheless that positive things can happen in our lives, even in the midst of a struggle.

Susan M. Doak, LPC
Practice Owner
Newberg Counseling & Wellness

Looking to make an appointment or contact us? Click here to get started

Online Counseling
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